Shipping policy

Shipping Policy

At Offbeat, we ship our products across India and to customers around the world, subject to courier availability and destination restrictions.

1. Shipping Coverage

We currently ship to:

  • Serviceable locations across India
  • Select international destinations worldwide

International shipping availability depends on the destination country, courier coverage, and applicable import regulations.

If your location is not serviceable at checkout, you may not be able to complete the order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

Once the order is dispatched, tracking details will be shared using the contact information provided during checkout.

3. Estimated Delivery Time

Typical delivery times after dispatch are approximately:

  • India – Metro cities: 2–5 business days
  • India – Other locations: 4–8 business days
  • International orders: approximately 7–15 business days

International delivery times may vary depending on destination, customs clearance, courier network, local holidays, and other factors beyond our control.

These timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

Shipping rates may vary based on:

  • Delivery location
  • Order value
  • Package weight
  • Courier service
  • International destination

Free-shipping offers or promotional shipping thresholds may change from time to time.

The final shipping charge shown at checkout will apply to your order.

5. International Duties, Taxes and Customs

For international orders, the destination country may levy:

  • Customs duties
  • Import taxes
  • VAT / GST
  • Clearance fees
  • Other local charges

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Offbeat does not control international customs charges and cannot predict the exact amount that may be payable.

Customers are responsible for complying with the import rules of their destination country.

6. Customs Clearance

International shipments may be subject to customs inspection and clearance.

Customers may be required to provide additional information or documentation to the courier or customs authorities.

Delays caused by customs clearance are outside Offbeat’s direct control.

7. Order Tracking

Once your order is shipped, tracking details will be shared through the available email, SMS, WhatsApp, or other contact information provided during checkout.

Tracking information may take some time to update after dispatch.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

For international orders, please ensure that:

  • Full address is provided
  • Postal / ZIP code is correct
  • Country and region/state are correctly selected
  • A valid mobile number and email address are provided

Offbeat is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

9. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Customer not being available
  • Refusal to accept the shipment
  • Failure to pay applicable customs duties
  • Inability to contact the recipient

the shipment may be returned to Offbeat.

Additional shipping, return, customs, or re-dispatch charges may apply.

10. Delayed Shipments

Delivery delays may occur due to:

  • Courier delays
  • Customs processing
  • Weather
  • Local regulations
  • Public holidays
  • Strikes
  • Remote-location access
  • Operational disruptions
  • Events beyond our reasonable control

If your order is significantly delayed, please contact us with your order number.

11. Damaged or Tampered Packages

If the parcel appears damaged or tampered with when delivered, please document the condition before opening it.

If the item inside is damaged, defective, or incorrect, contact us promptly with:

  • Order number
  • Photos or video of the parcel
  • Photos of the product
  • Details of the issue

The matter will be handled according to our Return & Refund Policy.

12. Missing Items

If an item is missing from your shipment, please contact us as soon as possible after delivery.

We may request photos of the package and shipping label for verification.

13. Split Shipments

Some orders may be shipped in multiple packages.

If this occurs, you may receive separate tracking numbers and the packages may arrive on different dates.

14. Returns for International Orders

International returns are subject to our Return & Refund Policy.

Unless the return is due to an incorrect, damaged, or defective product supplied by Offbeat, international return-shipping costs, customs charges, duties, or related expenses may be the responsibility of the customer.

Original customs duties and taxes paid in the destination country may not be refundable by Offbeat.

15. Order Cancellation

Orders may be cancelled before dispatch where operationally possible.

Once an order has been shipped, cancellation may not be possible and the applicable return process will need to be followed.

16. Contact Us

For questions regarding shipping, international delivery, tracking, customs, or order status, please contact us through 

Email: info@vastrayafashions.com
Phone: +91 8105159697