Refund policy

Return & Refund Policy

At Offbeat, we want you to enjoy what you wear. If something doesn’t work out, you can request a return within 15 days from the date of delivery, subject to the conditions below.

Eligibility for Return

To be eligible for a return:

  • The return request must be raised within 15 days of delivery.
  • The product must be unused, unworn, unwashed and in its original condition.
  • All original tags, labels and packaging must be intact.
  • The product must not show signs of wear, washing, damage, alteration, perfume, deodorant, stains or any other customer-caused marks.
  • Proof of purchase or the original order details may be required.

Products that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Returns may not be accepted for:

  • Items marked as Final Sale / Non-Returnable
  • Gift cards
  • Products damaged due to misuse or improper care
  • Items altered, customised or personalised specifically for the customer, where applicable
  • Products returned without original tags or in used/washed condition

If a product is defective, damaged, or incorrectly supplied by us, please contact us promptly with the order details and supporting images.

How to Request a Return

To initiate a return:

  1. Sign in to your Offbeat customer account using the email address used to place the order.
  2. Open the relevant delivered order.
  3. Select the item(s) you wish to return.
  4. Choose the reason for return and submit your request.

Once your request is reviewed, we will share the next steps for sending the product back to us.

A return is considered approved only after confirmation from Offbeat.

Return Shipping

For returns due to a change of mind, size preference or personal choice, return-shipping charges may be deducted from the refund or may need to be borne by the customer.

If the return is due to an incorrect, damaged or defective product supplied by Offbeat, we will arrange or reimburse reasonable return shipping, subject to verification.

Any applicable return-shipping charge will be communicated before the return is completed.

Refunds

Once the returned product reaches us, it will be inspected.

If the return is approved after inspection:

  • The refund will be processed to the original payment method, wherever possible.
  • Any applicable return-shipping charges or other approved deductions may be adjusted from the refund.
  • Original shipping charges, if any, may not be refundable unless the return is due to an error by Offbeat.
  • Refund processing time may vary depending on the payment provider or bank.

We will notify you once the refund has been initiated.

Exchanges

If you need a different size or colour, please raise a return request for the original product.

Exchange availability is subject to stock availability. If a direct exchange is not possible, you may be asked to return the original item and place a fresh order.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Product details
  • Clear photographs or videos showing the issue

Once verified, we will arrange an appropriate replacement, exchange or refund.

Cancellation

Orders may be cancelled before dispatch where the order status allows it.

Once an order has been shipped, it cannot usually be cancelled and will need to be handled through the return process after delivery.

Refund Exceptions

Offbeat reserves the right to reject a return or refund if:

  • The return is requested after the 15-day return period
  • The product has been worn, washed or used
  • Tags or packaging are missing
  • The product has been damaged after delivery
  • The product is returned in a condition different from how it was originally supplied
  • The item is classified as non-returnable

Contact Us

For any questions regarding returns, refunds or exchanges, please contact us through the Contact Us page on Offbeatpondy.in or through the customer-support details provided on the website.